Support
How many scans do I get?
Free: 50 a month. Collector: 1,000. Pro Seller: 3,000. Scans reset on the 1st of each month and don’t roll over. A 500-scan pack ($2.99) never expires and is used after your monthly scans run out. Searching for a card or adding one by hand never uses a scan.
The scan didn’t find my card. What now?
Tap “Search for this card” on the result screen and type the player or character name, set or card number. Good light, no glare and the whole card in the frame help scans a lot. Graded slab? Scan the barcode on the label or type the cert number.
How do I print QR labels?
Go to Locations → Print QR labels. Small labels fit Avery 5160 / 8160 sheets, medium fit Avery 5163, or use plain paper and cut. Always print at 100% (“Actual size”) so the labels line up. Card stickers (optional) fit Avery 5167.
I forgot my password.
On the sign-in screen tap “Forgot password?”, enter your email, then type the 6-digit code we send you along with a new password. Check your spam folder if the email doesn’t show up within a few minutes.
How do I cancel my subscription?
Subscriptions are handled by Apple. On your iPhone open Settings → your name → Subscriptions → Pullix, or in the app go to More → Upgrade → Manage subscription. Cancel at least 24 hours before it renews; you keep your plan until the end of the period you paid for.
I got a new phone. How do I get my plan back?
Sign in with the same email, then go to More → Upgrade → Restore purchases. Your cards, photos and spots are saved to your account, so they come back as soon as you sign in.
Can I export my inventory?
Yes. More → Export to spreadsheet makes a CSV of your inventory or sales that opens in Excel or Google Sheets.
How do I delete my account?
More → Delete my account. This permanently removes your account, cards, photos, spots, sales and pull lists. Export first if you want a copy.
Email support@pullix.app. In the app you can also go to More → Send feedback, which fills in your app version for us. Screenshots help a lot.